The Mental Health First Responder
A Mental Health First Responder (sometimes referred to as a Mental Health First Aider) is a trained peer who identifies signs of distress, initiates supportive conversations and guides individuals toward professional and other appropriate help, fostering a safer, more resilient environment for all.
A Mental Health First Responder is not there to diagnose, counsel or fix someone.
You may have heard this type of workplace role described as a Mental Health First Aider. We call it a Mental Health First Responder — the practical purpose is the same: noticing when someone may be struggling, having a supportive conversation and helping them towards appropriate support.
Noticing
Recognise possible changes in behaviour, mood, performance or wellbeing
Connecting
Create an opportunity for a safe, human conversation
Active Listening
Listen without judgement, rushing to solutions or trying to diagnose.
Supporting
Help the person consider what might help
Crisis Response
Acting as a first point of contact during an acute mental health crisis and ensuring professional emergency services are engaged.
Signposting
Encourage appropriate professional, organisational or personal support where needed
Notice. Connect. Listen. Support. Signpost
What We Do
A Responder Can
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Notice
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Ask
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Listen
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Support
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Signpost to the most appropriate support
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Know their boundaries
Knowing When to Escalate
Mental Health First Responders are trained to seek appropriate additional support whenever a situation exceeds their training or responsibilities. Where there is an immediate risk of serious harm to the person or others, they should act promptly to protect safety and involve emergency services where necessary.
Scope & Boundaries
You don't need to be a therapist to make a difference
What We Don’t Do
A Responder Won't
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Diagnose
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Counsel
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Provide therapy
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Solve someone's problems
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Take responsibility for another person's mental health
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Have all the answers